Know Your Customer
Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity. Mil Xtra LTD holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
Mil Xtra LTD aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require a documentation to prove your identity that will be specified by email when you open your account.
If you have any questions please don't hesitate to contact our customer support: [email protected]
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can after opening your account, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.
Our policies require us to request these documents before allowing any other activities in your account, such as deposits or trades.
Please note that if we do not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.
The KYC documents needed in order to get verified and to accomplish our Compliance and AML policy are:
- Proof of national ID (Passport, national ID)
- Utility bill (Telephone Bill, Electricity Bill, Bank statement or Credit Card Statement)
Note that the documents must not be older than 90 days.
How can I send you the documents?
Please scan your documents, save the images as JPEG, then send it to us via mail to [email protected]
How do I know my documents are safe with you?
Mil Xtra LTD holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.
We thank you for your cooperation in helping us make Mil Xtra LTD a safer place to trade.